Mobile Workforce Scheduling: Mutually Beneficial for Employers, Customers and Technicians

Smartphones and similar devices are everywhere. This is not news; these kinds of technology are commonplace today than ever before. If you go to any public space, you will encounter people holding their rectangular smartphones and tablets down to read from, or in the air in attempts to capture the present moment. It is pretty normal to encounter a group of people hanging out together with no verbal communication happening, each person’s nose buried in their phone, the LED lights from the screens illuminating their faces.

Today, 2.6 billion people worldwide are smartphone users, and this number is expected to just keep growing. While growth has leveled off in the North American and European markets, less mature markets such as those in the Middle East, Asia and Africa are expected to see some huge growth in the next five years. The number of smartphone users is expected to jump to 6.1 billion by 2020. With the world population expected to reach a bit shy of 8 billion people by that time, it can be expected that soon there will be more smartphone users in the world than there will be those without.

This kind of mobile technology has a reputation for being a distraction in the workplace. However, mobile technology, when used in such a way, can be harnessed in the workplace to increase productivity. In fact, some ways are so obvious, it’s a wonder some places still rely on paper and outdated desktop management systems.

ClickSoftware has worked to create a system of workplace management that operates using mobile devices, quieting this false perception that mobile devices serve no purpose in the workplace. By merging workplace schedule management with the widespread integration of smartphones into daily life, ClickSoftware has found ways to increase productivity and customer satisfaction while cutting administrative costs and smoothing out the often complicated scheduling processes.